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Return and Exchange Policy

We have a 10 -day return policy, which means you have 10 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt of purchase, if you do not have an account. Please have your order number handy. . 


To start a return, you’ll need to contact us at breeannhamm@glamworxcosmetix.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any questions at breeannhamm@glamworxcosmetix.com 


Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and SOME personal care goods. Please get in touch if you have questions or concerns about your specific item and/or your order. Thank You for your business. 


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


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